Privacy Policy

This Privacy Policy explains how sapateiro.wine collects, uses, and shares your personal information when you visit our website or make a purchase from it.

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Contact

If you have any questions after reviewing this policy, need more information about our privacy practices, or wish to file a complaint, please contact us by email at tiago@sapateiro.wine or by mail using the address provided below.

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Tiago Soares - Sapateiro Boutique Winery
Rua de Canhoes 967 - Tabuado, 
4635-430 Marco de Canaveses, Portugal

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Collecting Personal Information

When you visit our site, we collect information about your device, your interactions with the site, and details needed to process your purchases. If you contact us for customer support, we may also collect additional information. In this Privacy Policy, any data that can identify an individual (including the information described below) is referred to as “Personal Information”. The following list explains what we collect and why.

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• Device information

  • Purpose of collection: To ensure the site loads correctly for you and to analyse usage so we can improve its performance.

  • Source of collection: This information is collected automatically when you visit our site through cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: We share this information with our service provider, Shopify, for business purposes.

  • Personal Information collected: Your web browser version, IP address, time zone, cookie data, the pages or products you view, search terms, and details about how you interact with our Site.

• Order information

  • Purpose of collection: To provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: Information you provide directly to us.

  • Disclosure for a business purpose: Shared with our processor Shopify and our shipping partners.

  • Personal Information collected: Name, billing address, shipping address, payment details (including credit card number), email address, and phone number.

• Customer support information

  • Purpose of collection: To provide customer support.

  • Source of collection: Information you provide directly to us.

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Minors

The Site is not intended for individuals under 18. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe your child has shared Personal Information with us, please contact us to request its deletion.

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Sharing Personal Information

We share your Personal Information with trusted service providers who help us deliver our services and fulfil our agreements with you. For example:

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• We use Shopify to power our online store. You can learn more about how Shopify handles Personal Information here: https://www.shopify.com/legal/privacy.

• We may also share your Personal Information to comply with laws and regulations, respond to legal requests such as subpoenas or search warrants, or to protect our rights.

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Behavioural Advertising

As mentioned above, we use your Personal Information to share targeted advertisements or marketing messages that we believe may interest you. For example:

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• We use Google Analytics to better understand how visitors use our Site. You can learn more about how Google handles Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

• We also share information about how you use the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. Some of this information is shared directly, and some through cookies or similar technologies (subject to your consent, depending on your location).

• We use Shopify Audiences to help display ads on other websites. This allows us to reach buyers who have purchased from other Shopify merchants and may be interested in our products. For this purpose, we share details such as your Site activity, purchases, and the email address linked to your order. In return, you may also see offers from other Shopify merchants.

• Additionally, we use Meta services to display our ads across other websites.

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For more details on how targeted advertising works, please visit the Network Advertising Initiative (NAI) educational page: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

• FACEBOOK - https://www.facebook.com/settings/?tab=ads

• GOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

​You can also opt out of certain services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

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Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, fulfilling your orders, and keeping you informed about new products, services, and offers.

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Lawful basis

In line with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your Personal Information under the following legal bases:

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• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• To protect your vital interests;

• To perform a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

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Retention

When you place an order through sapateiro.wine, we keep your Personal Information on record unless and until you ask us to delete it. For more details on your right to erasure, please see the ‘Your Rights’ section below.

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Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) when such decision-making has a legal effect on you or otherwise significantly affects you.

We confirm that we do not engage in fully automated decision-making using customer data that has a legal or otherwise significant effect.

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​Our processor Shopify uses limited automated decision-making processes to help prevent fraud. These measures do not have a legal or otherwise significant effect on you.

Examples of services that include elements of automated decision-making are:​​

• Temporary blacklist of IP addresses associated with repeated failed transactions (this blacklist is maintained for a few hours).

• Temporary blacklist of credit cards associated with blacklisted IP addresses (this blacklist is maintained for a few days).

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Your rights​ (GDPR)​

If you are a resident of the EEA, you have the right to:

• Access the Personal Information we hold about you,

• Request that it be corrected, updated, or erased, and

• Port your Personal Information to a new service.

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To exercise any of these rights, please contact us using the details provided in the Contact section below.

Please note that your Personal Information is initially processed in Ireland and may then be transferred outside of Europe for storage and further processing, including to Canada and the United States. For details on how these transfers comply with the GDPR, you can review Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

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Cookies

A cookie is a small piece of data that is downloaded to your computer or device when you visit our Site. We use different types of cookies, including functional, performance, advertising, and social media or content cookies.

Cookies improve your browsing experience by enabling the Site to remember your actions and preferences (such as login details and region selection), so you don’t need to re-enter this information every time you return or move from page to page. They also help us understand how visitors use the Site—for example, whether you are a first-time visitor or a returning customer.

We use the following cookies to optimise your experience and provide our services:

[Make sure to update this list against Shopify’s most recent cookie documentation for merchant storefronts: https://www.shopify.com/legal/cookies ]​​

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